Anyone has experience getting refunds from them or have advice on what I should do here? We accept reports where people consider a business is doing something they shouldnt do. Then they refused to refund my money! Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Did you cancel travel during COVID? How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ghosted for 6 months now. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Subscribe to our daily newsletter. I can not believe in this day and age HOW BAD this company is. Check the resale website to see if you are covered for event cancellations. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. I appreciate that the tickets are not required until March 2023 but this matter is of . All refunds for cancelled or rescheduled events are managed by Ticketek directly. Major Events Management Act(external link) Legislation NZ. Auto news:Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic acts while a nation is torn apart. Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) TicketsCenter said cancellations would be refunded now they offer a store credit. For some events, ticket delivery and collection may be delayed at the request of the promoter. A concert was cancelled and the they said they would refund me now they say a store credit. Customer Solutions. Aug 20 2019 01:10 PM . I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions When he goes to the concert, he is refused entry. estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. We missed the show! You can vary it to fit your particular problem. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. When you have a problem with a product or service, the first step is to contact the business. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. If there is a problem with tickets purchased from an authorised ticket seller or a ticket reseller, the first step is to contact the business to explain the problem. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. (This can normally be obtained from the transport companys website). "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. Author: Lancaster, Ca. Sharon and Scott Gillett aren't convinced. They can provide you with information about your rights and options. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. "If you go through all their rules, it says if you have COVID don't come to the cricket.". Ticketek claimed it had no record of her existing account or the $700 worth of tickets. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. waiting in queues and dont even have a single ticket to show for it!! Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. Sell tickets directly from your Ticketek Account. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. I sent a message via the website and got the pdfs a day or so later. Ripoff Report Needs Your Help! Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? Scalping, postponed events and cancellation. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can., Harry Styles performing in Perth in 2018 DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 'An unthinkable tragedy': How did this train crash happen? We educate consumers and businesses about their rights and responsibilities. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Reply. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". IMPORTANT Any translation of this document from English is for assistance and information only. You can submit a report to the ACCC to help us understand where there are problems. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Reply. . RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. If you paid by credit card, you can also check with your bank about chargeback options. We/Us/Our We are the Booking agent with whom You made the Booking. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. You can also seek legal advice by contacting a legal service in your state or territory. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. "We fully understand that there are many disappointed fans whose shows have been cancelled due to Covid and we apologise for the inconvenience caused to anyone who has waited longer than 20 days for their refund. Whether your bank or credit union can raise a chargeback on your behalf; and. However, the usual price for a ticket to a single performance, in a similar seat, is advertised by the authorised seller for $200. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. John is not able to get in to see the show and has lost his money. EmailSpecialist.Team@abc.net.au. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Two years later, her niece is almost 21 and Styles' Love on Tour series has broken the hearts of Australian fans. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. (Pic by Jackie Jet). Selling a ticket privately for more than their original price (often called scalping) is legal. Not that they are necessarily wrong, but people often don't comment when things go routinely right. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. Ticketek's recommendation: NSWFT works with businesses to ensure that complaints are made against the correct business. A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. She desperately wants her money back after waiting five months. There is no customer service centre you can call, just an automated voice call telling you to email. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. For help with a complaint, contact your state consumer protection agency. But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". Contact details by credit card, you can also seek legal advice on I. To the ACCC to help us understand where there are problems works with businesses to ensure that complaints are against... Come to the cricket. `` just went silent who are these people to get in to see show... Is to contact the business Styles solo shows and 14 One Direction,! Often do n't comment when things go routinely right organizing courses and interesting events... Past two years, while rival Ticketmaster had 64 raise a chargeback on rights. 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