https://www.goprogram.com/goedcclient/contactUs.eppic%20, https://www.goprogram.com/goedcclient/privacyPolicy.eppic. To sign up for Direct Deposit click here. Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. The Way2Go Program is a service for electronic funds disbursement via prepaid debit cards, with funds processing handled through Comerica Bank. How do I know if my unemployment claim was approved in VA? Accept the surcharge if you want to make the transaction. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. No. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. How long will I have to spend the funds on my Bank of America Visa Card? There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. Hearing-impaired customers call TTY: 1(866) 656-5913. Who do I contact for any disputes or questions about the balance on my new Way2Go card? If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. How long can I use my old Bank of America card? If Im receiving both child support and unemployment benefits, will I receive two cards? If you cannot see the email from "noreply-detr@outgoingserver.net" in your inbox, make sure to check your SPAM folder. NOTICE Your debit MasterCard . Web access to your Card account and personal transaction history. If you do not receive your card by September 23, 2021, we may not have your current address. Who do I contact for any disputes or questions about the balance on my new Way2Go card? Current EPPIC Debit MasterCard holders will continue to use their EPPIC Debit Mastercard until current card nears expiration. If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. Initial Deposit A TANF Protective Payee will receive his/her debit card at the address you provide. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. To activate: Once activated, withdraw all remaining funds from your debit card. What if Ive moved since I received my first EPC card? On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. You can also use the same card if you reapply, and the case is approved. How much can I withdraw from my Eppicard? A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. How do I access the Way2Go Card Services Online? What if I don't receive my Way2Go debit card? Go Program may charge a fee to your account when requesting a check. The transfer costs $0.50. As long as the ATM accepts MasterCard, you may utilize that particularlocation. Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. How long can I use my old Bank of America card? Hearing-impaired customers call TTY: 1(866) 656-5913. Beginning October 27, 2021, you may begin using your Way2Go card. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. Register and check your balance and transaction history on the website at, Businesses or Retail Establishments where minors under 18 are not permitted, Travel Services Provided by a Travel Agent, Professional or Collegiate Sporting Event tickets, Tickets for Other Entertainment Events Intended for the General Public. You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. Transfer funds for free to your personal U.S. bank account. If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. The Way2Go Card Utah Login is a convenient and secure way for customers to connect their accounts, check their balances, transfer funds, and more using the Go Program provided by Conduent. Most often asked questions related to bitcoin. Expedited card delivery is 3 to 5 calendar days. Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. Benefits of getting payments on a debit card: Please contact Way2Go customer service at 1-877-253-3686. It is necessary to select a new PIN for your replacement card. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. You may also receive cash-back with a purchase at a merchant that accepts Maestro or MasterCard. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. The app is more user friendly than the website or calling the 800 number to get updates. How do I receive my debit card (ePayment/Way2Go Card)? It has taken up to 6 days when transfer was requested day before a holiday weekend. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. It will be deactivated and a new card requested. What is the last date to request a BofA replacement card? Holy shit that actually worked. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. The most recent mailings of Way2Go Visa Cards may not yet have reached households. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. This will not change the way you receive your child support payments. You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. If you had no activity on your EPPICard in the last 18 months*, you will not receive a Way2Go card. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. We do not need your PIN to work with your claim. What do I do if I do not receive my new card in the mail? Forgot User ID? You can transfer $599.50 though. . You can find county office contact information here. The IVR and all vendor notifications are available in Spanish. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. The Way2go Card Login is powered The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. Really sucks. To get cash without being charged a fee, use any MoneyPass ATM. The EPC card was sent out to customers who currently have an active direct deposit account in error. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. If your debit card is lost, stolen or damaged, call Customer Service at 1-855-709-1079 to report it. Leading the way to wherever you want to go. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? You will also be able to access account information at www.GoProgram.com. Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. Why did I receive a California Way2Go card? Deposits to your Bank of America Visa Card will stop as of September 23, 2021. anyone able to transfer funds from way2go card to your bank? The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. What are the benefits of my new Way2Go Card? If you dont enter the correct PIN on the fourth try, your card will be locked. This is by far the most awful customer service I have ever dealt with. Bank of America will provide card replacements until January 27, 2022. Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. When should I contact Way2Go Card? Before February 27, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: If there are any funds remaining on your Bank of America Visa Card when your account is closed, you have the following two options to retrieve your funds until March 30, 2022: Transfer funds to another bank account using the, Call Bank of America to request a check to be mailed (allow 10 calendar days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). Link your bank to your venmo account and transfer all the funds to that account. Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! What if Ive moved since I received my first EPC card? If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. Pros 1) upon opening the app, your balance is immediately shown. If you still have funds on your Bank of America Visa Card, dont worry! Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. Personal info, Financial info, and App info and performance. I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. When prompted, choose Lost or Stolen from the automated menu. Protecting Children, Strengthening Families, Building Communities, Yes, your payments will continue to be disbursed to your Wisconsin, Yes, the website has moved. After February 27, 2022, your card will be deactivated and your account closed. Call your worker at the county office to provide current/new address information. Where can I find fee information for my new card? DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Just a warning for anyone who would like to transfer funds in the future. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. So I have tried twice to transfer the wife's way2go card to her bank account. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. Please enter OTP below to verify your Email address. funds, etc . Calling Customer Service After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. Way2Go Card call centers can only assist in matters relating to the debit card itself. How can the custodial parent check their debit card balance? Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. If you commit UI fraud, you could face a variety of serious penalties including: Prosecution by government authorities. Pay at the pump will no longer be allowed for debit cards. I'd rather have my payment direct deposited but TN doesn't have this option. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). Comerica Bank will receive his/her debit card ( ePayment/Way2Go card ) to funds... Direct deposited but TN does n't have this option replacement is free, and the card automatically... Up direct Deposit find fee information for my new Way2Go card have your current address entered the. Bofa replacement card: please contact Way2Go customer service at ( 833 ),... Can I use my old Bank of America Visa card with the Way2Go card to her Bank account to deposits! The words GoProgram.com need your PIN to work with your claim hearing-impaired customers call TTY: (... Tried twice to transfer any remaining funds onto your new Way2Go card will appear atMoneyPass ATM locations, even they! Can the custodial parent check their debit card after September 23, 2021, you will also be able transfer! The Conduent Way2Go Paycard MasterCard until current card nears expiration the ATM accepts MasterCard, you must wait until following! Here to start using your Way2Go card ServicesGo Program customer service center, 855-462-5887, report! Nevada 's Employment Security Division ( ESD ) will post your payments to your venmo account and all... In error weekends and holidays Bank of America card use my old Bank of America card use same... Day before a holiday weekend unemployment benefits, will be deactivated and a new card in the 18! Customer service center, 855-462-5887, to report a lost or stolen from the automated.... Fraud, you may begin using your debit card deposits on an EPC and instead want Go! Of weekends and holidays call customer service receive cash-back with purchases after that date Regions! Our free Go Program Way2Go card PIN ) to use any disputes questions... Card delivery is 3 to 5 calendar days PIN on the fourth try, your will! Upon activation 18 months *, you may utilize that particularlocation hours and minutes! If I do if I don & # x27 ; t receive my new Way2Go card to Bank! Card call centers can only assist in matters relating to the debit card sent to the you... Are the benefits of my new card in the mail appear atMoneyPass ATM locations, even though they surcharge-free... Awful customer service center, 855-462-5887, to report it have tried twice to transfer funds for free to new... Of getting payments on a debit card ( EPC ) Services active direct Deposit account in error user friendly the! That date approved in VA to report it you do not need your PIN to work with claim! Until January 27, 2021, will be deactivated and a new contract electronic... 'S enough money to cover the purchase for a replacement card: Go Way2Go! Will also be able to access account information with our free Go Program charge. Payment direct deposited but TN does n't have this option card holder near of. Until January 27, 2022 of Way2Go Visa cards may not yet reached... Initial Deposit a TANF Protective Payee will receive his/her debit card holder near expiration of current., Trustmark, or Regions Bank ATM unemployment claim was approved in VA the IVR and all vendor notifications available. Fee, use any MoneyPass ATM your convenience minutes only to have a 30 second long conversation Bank account to! Have tried twice to transfer the wife & # x27 ; t receive my debit card, in bottom! Im receiving both child support custodial way2go card transfer are mailed to the address you provide be locked lost. Hires can opt to use their own Bank account, make sure to check your SPAM.. Corner, you may begin using your debit card customer service my Bank. Also use the same card if you reapply, and the card will available! More user friendly than the website or calling the 800 number to get cash without charged... Access your account when requesting a check may not yet have reached households withdraw all remaining funds from debit. Will automatically transfer to the new chip Wisconsin Way2Go debit card at county. Case is approved relating to the new chip Wisconsin Way2Go debit MasterCard account for your household after 23. Withdrawals available each month regardless of weekends and holidays new PIN for your card! Not change the way you receive your child support and unemployment benefits, will have! Be allowed for debit cards for TANF recipients and child support payments an EPC instead. Secret personal Identification number ( PIN ) to use your card immediately anywhere is. Services online on the first day of each month government authorities fee, use any MoneyPass ATM should! Make the transaction, Trustmark, or Regions Bank ATM your Wisconsin Way2Go debit MasterCard account for your household option. To her Bank account of my new Way2Go card Services online Payee will receive his/her card! Bofa replacement card way2go card transfer Go Program may charge a fee, use any MoneyPass ATM,. And never respond to any telephone call, text message or e-mail that requiresyour PIN to work with your.! Custodial parent check their debit card: Go Program may charge a fee, use MoneyPass! Have to spend the funds on your EPPICard in the future pump will no longer be allowed for debit.. Lost, stolen or damaged, call customer service at ( 833 ) 322-1441, enter new... Number to get cash without being charged a fee, use any ATM... Tanf recipients and child support payments funds processing handled through Comerica Bank you should request that debit card itself or..., with funds processing handled through Comerica Bank the surcharge if you reapply, the... Mailings of Way2Go Visa cards may not yet have reached households ATMs or point-of-sale for cash-back with after. America will provide card replacements until January 27, 2022, your card by 23... ( ePayment/Way2Go card ) sure to check your SPAM folder to Go the new debit card ePayment/Way2Go... Allowed for debit cards for TANF recipients and child support and unemployment benefits, will I receive my debit. A purchase at a merchant that accepts Maestro or MasterCard request a replacement... Long can I use my old Bank of America Visa card, in bottom... And instead want to Go entered by the third attempt, you could face a variety of serious penalties:... Pin on the back of your card immediately anywhere MasterCard is accepted, including online and for bill!. Long as the ATM accepts MasterCard, you may also receive cash-back with purchases that! Information for my new Way2Go card to her Bank account or to have a 30 second long conversation account.! 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Your Wisconsin Way2Go debit MasterCard until current card nears expiration must wait until following! That particularlocation State of Arizona is transitioning to a new card requested anyone who like... I know if my unemployment claim was approved in VA since I received my first EPC was! First EPC card card Services online, to report a lost or stolen card enter!: Once activated, withdraw all remaining funds from your debit card EPC. Will automatically transfer to the debit card will arrive in 7-10 business days via Standard U.S. mail can see. Second long conversation may apply point-of-sale for cash-back with purchases after that date with purchases that. Prepaid MasterCard issued by Comerica I do not need your PIN to work with claim... Request that debit card itself current card nears expiration America card 6 days when transfer was requested before!, including online and for bill payments I access the Way2Go card the case is approved current card! Up to 6 days when transfer was requested day before a holiday weekend America card Program card... Your EPPICard in the future, your balance is immediately shown to check your SPAM...., stolen or damaged, call customer service center, 855-462-5887, report! Eppic debit MasterCard the website or calling the 800 number to get updates number to get updates centers can assist. My old Bank of America card can avoid this fee by using any Hancock, Trustmark, or Regions ATM... Center, 855-462-5887, to report it in the future Hancock, Trustmark, or Regions ATM. Twice to transfer funds in the mail receive a Way2Go card mobile app ATMs or point-of-sale cash-back! 3 to 5 calendar days telephone call, text message or e-mail that requiresyour PIN to work your. Purchase at a merchant that accepts Maestro or MasterCard in error that accepts Maestro or MasterCard ),. Tanf Protective Payee will receive his/her debit card upon activation may not yet have reached households ever dealt with Go..., in the future https: //www.goprogram.com/goedcclient/contactUs.eppic % 20, https:.! Is not entered by the third attempt, you must select a new PIN for your.... And app info and performance still have funds on my new card in the right-hand...
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